Refunds or Not, Chargebacks & Communication

Going to start this post to keep track of how other companies are communicating to their customers, dealing with extending their deferred services and refund questions. 

Use the information below at your own discretion. This is NOT an official recommendation from Dash on how to manage your business.

Brand Rules & Guidelines

• MasterCard Chargeback Guide - (Search for "refund policy")
• MasterCard Rules & Guidelines
• Visa FAQ's

Customer Communication

Seat geeks letter to customers.

You recently purchased tickets to an NBA game on SeatGeek. Sadly, we have learned that across the NBA, they will be suspending the season as a result of coronavirus concerns. The NBA are still in discussions about timeline and how the NBA will move forward this season.

As of writing, we recommend that you hold onto your tickets as they will be valid for the rescheduled date. If we later find out the game is outright cancelled or will be played to an empty arena, don’t worry, you are covered by the SeatGeek Buyer Guarantee and you’ll get a 100% refund.

Like you, we wish we knew more concrete information about if/when your game will take place. We will continue to post updates as this develops via our Help Center!

Thanks for using SeatGeek!