Camp Transfers without Reversal Authorization (DONE)

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Chris Kubota

• June 17, 2015 20:07

It would be nice if our front desk staff (who don't all have reversal rights) could use something like a team builder or transfer to move a camper from 1 set of camp days to another. We get a lot of these requests and it would be better for the customer if the staff member could take care of it right away rather rather than having to put in a request. Especially in the instance where they request this the day of a camp for attendance purposes.

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• Official comment

  

  Kristi

  • November 07, 2016 17:59

  We have updated the camp transfer process so that you no longer need to have the reversal/refund authorization, unless there is a price difference between the two camps, by adding a "transfer" button on the class roster page.

  Here are a couple help site articles to explain the changes:

  1) Transferring to a different camp roster

  2) Transferring or refunding a customer within same camp

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  Steve Abbatine

  • June 17, 2015 20:08

  I agree that a front desk staff should be able to move a customer from 1 day to another or even transfer customer between classes.

  We have been forced to give our front desk staff the reversal permission to get around this problem. I would prefer not to.

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  Duncan Macintosh

  • September 01, 2015 19:55

  This should be top of list. Transfer kids from one week or day to another. ALSO, the ability for the upsell items (aka daily after-care) to move with changes. Somehow the upsell disappears when you make a change....means the list is unreliable.

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