When reversing an invoice that has a Program registration on it, the reversal details will be added to the original invoice.
See it in Action
Here is an example of where a customer has signed up for a full week of camp, received a discount and paid a deposit.
Now, let's say the customer decided they could not attend one of the days. The best way to handle this is to reverse out one of the days of camp, decide whether the discount should also be reversed, and at the checkout screen be sure to enter the amount of $0 cash because they did not fully pay for the camp.
Here is how the original invoice will be changed to reflect the reversal.
- Only program line items within an invoice will appear on the original invoice. Any concession, POS or rental type of invoices will create a brand new reversal invoice.
- If a customer is registered for the same program multiple times and has more than one invoice already in the system, then the reversal will create a new invoice.
- New registrations to the same program will also appear on the original invoice