1. Go to the customer's profile page and open the Invoices page. Click on the invoice where the parent was registered for the roster instead of the child.
2. Press the "R" button next to the product you want to reverse. You may need to reverse the membership as well as registration fees.
3. Leave the shopping cart with the reversal(s) and go to the child's profile.
4. Add the child to the class that you are reversing the parent from. Click on the $0.00 to register the child.
5. Double check that the quantities match up. Change the quantity if the child is prorated for any classes that have occurred since the parent registered.
6. Once the shopping cart matches the original invoice, press check-out.
7. Make any payment notes and hit Submit Payment.