Authorized employees will now be able to reverse a payment to any credit card. The employee will still have the option to use the drop down selector that includes a list of previously used cards for the customer. You can add the “Credit Card Reversal” permission in the User Role Management. Currently, the Credit Card Reversal authorization has been added to the System Admin role. After you have added the permission to the correct employee, they can do the following steps to reverse out to a new credit card:
- Reverse an invoice item and proceed to the checkout.
- You will be prompted on the credit card Payment tab with the "Select a previous card" drop down option or the credit card fields.